Here are the most frequently asked questions by our customers.

We aim to always provide the best customer service in a professional manner to create a great customer experience and satisfaction. We care about our customers, your questions really do matter to us, it helps us to learn more about your wants and needs.

Let us know how we can help you further. Simply contact us on 07951640105  or use our contact form below to get in touch, and we’ll be very happy to help and answer all your questions. Just get in touch.

Are airport parking charges included?

Yes, parking charges are included in the price. However if you make a mistake with your arrival time and we incur extra parking costs these may be added on to your fare. So please check your flight details carefully. Please note this does not apply to delayed flights.

What happens if my return flight is delayed?

We understand that flights are sometimes delayed and therefore monitor live flight updates to ensure we are there to meet you. There are no extra charges for delayed flights.

Can you supply child car/booster seats?

Yes we can supply child car/booster seats. Please request when booking.

How will I find my driver at the airport?

Your driver will be waiting at the prearranged meeting point with a board with your name on it.

Are your vehicles and drivers licensed?

Yes all drivers are DBS checked and licensed by Lancaster city council. The Vehicles are also fully licensed and tested by Lancaster city council every six months.

What methods of payment are available?

Cash is the preferred method of payment this is payable on the outward journey. We also take card payments. We can take payment via bank transfer, however this needs to be done a couple of days prior to your journey.

Do you have a low saloon taxi?

Yes we do. We are partnered with JVC Airport Transfers Lancaster who operates with a low saloon for airport transfer services. Click here to visit JVC Airport Transfers Lancaster.

Any other questions, suggestions, requests or comments? We’d love to hear from you!